Togo’s is a fast casual sandwich shop with more than 250 franchisee locations on the West Coast. Prior to fingerprint biometrics, Togo’s was using passwords to access their point-of-sale (POS) terminals. However, management found it challenging to track access to the cash drawer because passwords can be shared. Togo’s turned to Crossmatch for a biometrics-based solution to eliminate passwords when accessing the POS station. The solution has allowed Togo’s to easily move to single-drawer accountability - one employee, one drawer. Now when balancing the drawer at the end of a shift, there is only one person responsible, making it much easier on management.
Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.
FLOWER POWER GARDEN CENTRES, an Australian retailer with 10 locations in the Sydney Metropolitan Area, took a major step toward managing its point-of-sale losses when it acquired a March Networks Searchlight™ for Retail software solution.
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue.
For its first 49 years in business, Pier1, which employs more than 20,000 associates in 49 states and Canada, was managing schedules using a mix of pen, paper, Excel and Access. "Thanks to the dedicated work of Senior Manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades," says executive VP of Stores Sharon Leite.
Boosting productivity for highly mobile area directors was a priority for Macaroni Grill when it set out to deploy Wi-Fi across its restaurants. But because credit cards are how people typically pay for a restaurant meal, Wi-Fi security was equally important to the nationwide restaurant chain.
Digital video was still in its infancy when Quik-E Foods of Lynchburg, Virginia, began equipping its convenience stores with March Networks 3108 video recorders 10 years ago.
Tar Heel Capital is a large Wendy’s restaurant franchisee with over 73 locations and more than 2800 employees throughout North and South Carolina. Prior to the deployment of fingerprint biometrics, swipe cards were used for cash register voids and keypads were used for time and attendance tracking. These methods resulted in fictitious voids and time clock fraud.
The 7-Eleven Convenience Stores concentrated in Central Oklahoma are independently owned. The company desired a wireless LAN in each of its convenience stores to enable employees to use wireless handheld scanning devices to deliver data to a Retalix inventory control and Demand AnalytX (DAX) system. The DAX system enables the stores’ inventories, especially the most expensive items, to be carefully monitored and adjusted, streamlining operations and saving dollars.
Compass Group North America is a leading foodservice management company with annual sales over $12 billion and more than 200,000 associates. Its operating companies, including Morrison Healthcare, Bon Appétit Management, Levy Restaurants and Wolfgang Puck Catering, serve more than seven million meals a day in schools, hospitals, senior living communities, corporate campuses and sporting venues across the U.S. and Canada.
One of the many values that MultiSight provides is manageability. To us, manageability means the ability to keep stores online at all times, even if a customer has hundreds of sites with thousands of cameras and recorders. Our MultiSight Gateway is designed with manageability in mind, and system health monitoring is an important part of that.
101-store Canadian retailer Showcase replaced several disparate task management solutions—including e-mail and Excel—with a SaaS-based store operations center.
Hooters of America, LLC based in Atlanta, Georgia, operates and franchises more than 450 Hooters causal dining restaurants in 28 countries. Everyday, nearly 4,000 Hooters employees conduct transactions, as well as clock in and out for their shifts. Facing increasing concerns with its traditional PIN and swipe card security system, Hooters turned to Crossmatch for a biometrics-based solution to strengthen their loss prevention efforts, improve productivity and reduce transaction and payroll fraud.
New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.
“Yes we have video, but I wouldn’t call it a video solution.” So began our first conversation with Scott Castle, Vice President of Retail Operations at Boyett Petroleum.
Located on the eastern slopes of the Sierra Nevadas, Mammoth Mountain Ski Area, LLC is the leading four-season mountain resort in California and the third most frequented ski resort in the U.S. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, and retail, and manages a workforce that fluctuates from 800 to 2500 employees depending on the season. Download this case study to learn how Mammoth uses Workforce Ready to hire, track, and manage its full-time, part-time, and seasonal employees more efficiently and cost-effectively.
Christopher Perry, Loss Prevention Operations Manager with U.S. clothing retailer Charlotte Russe, remembers the sinking feeling he used to get when he’d log in to a video surveillance system in search of video evidence only to discover that the system was down.
Shoe Retailer with 475 Stores Relies on March Networks Video Surveillance Technology.
A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.
Upscale shoppers around the world associate the Cole Haan brand with uncompromising quality, so it’s not surprising that the U.S.-based lifestyle brand insists on the same uncompromising quality from companies supplying its mission-critical security and loss prevention technology.