Customers and employees are smarter and more demanding than ever. And today’s current generation of associates expect a work environment that is digital and “smart.” In terms of workforce management (labor scheduling, time and attendance, and task management), that means solutions that run on smart phones and mobile devices are a prerequisite for retailers.
The modern era of omnichannel retailing delivered the death knell to your father’s retail distribution center. Too complex for the lift-truck-and-box-shuffle of yesteryear, today’s omnichannel retail environment demands sophisticated automation to meet the customer’s speed-and accuracy-of-fulfillment expectations.
Over the past few years, the personal information of millions of credit and debit card users has been jeopardized through data breaches at major retail stores, causing heightened concern and loss of sales.
In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?
A new class of mobile work execution solutions is transforming warehouse operations by shattering the distinctions between RF/barcode scanning systems and voice-picking applications. These smart warehouse apps combine voice direction, speech recognition, device displays, and barcode scanning to optimize hands-on warehouse tasks. They enable process and workflow innovations that drive new levels of accuracy and productivity above and beyond what was possible with earlier voice-only or scan-only systems.
Traditional LP Technologies are being co-opted for use in other activities leading to influencers of buying decisions that would otherwise be purview of LP only.
It’s simple, really. Your outdated time and attendance system is hurting your organization. Trying to manage today’s rapidly evolving workforce with outdated tools drags down productivity, raises costs, and increases your risk of noncompliance. And frankly — it’s making your job harder.
Employee theft accounts for the highest percentage of retail shrink in North America — more than the percentage of theft from traditional shoplifters or outside organized retail criminals.
What supply chain professionals need to know about insurance.
If new scheduling optimization applications encourage flexibility and fairness, why are retailers suffering so much negative scheduling press? The issue is less about technology than it is about process and management.
Making technology decisions in today’s rapidly changing and complex world is a challenge. The simple math of automation is no longer sufficient to capture the true return on workforce management technology investments. As technology becomes more powerful and integrated, retailers are rethinking how they define the value created by these solutions, focusing on accuracy, visibility and accountability, not just cost savings.
Video surveillance systems have some unique requirements that set them apart from other types of enterprise applications. Determining where and how the cloud can support these systems depends on a set of five primary requirements: bandwidth, storage, cost, security and accessibility. This paper outlines some of the key considerations mid- and large-sized enterprises need to examine before deciding to move their video surveillance systems into the cloud — and looks at how they can leverage cloud capabilities for video in the meantime.
While HCM (human capital management) is a multidisciplinary field by nature, optimizing its execution requires designated, formally-trained expertise.
Get a complete view of your business with video-based business intelligence.
Radial conducted a survey of Amazon shoppers to discover the preferences and attitudes that shape their shopping behavior. From shopping frequency to motivators for purchasing to their beliefs about Amazon’s business practices, consumers from all walks of life revealed when, why, and how they shop on Amazon.
What’s the best way to keep product and store operations gaffes out of the spotlight? Correct them before the flash bulbs start popping.
Retail continues to experience a greater number of data breaches, with the main cause being compromised user IDs and passwords. However, only 4% of cybersecurity budgets are being spent on securing credentials. Organizations are mistakenly focusing spending on firewalls and intrusion detection while leaving the front door wide open to cyber criminals by not addressing the primary means of intrusion, compromised credentials.
Chargebacks are an unfortunate reality of running a retail business, and they can be devastating to your bottom line. When you consider that 63% of chargebacks are due to fraud, developing a comprehensive strategy for managing them is critical for success.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates. Workforce and human capital management applications have come of age, and retailers are catching on. Innovative Retail Technologies’ summer 2016 survey of more than 150 retail executives reveals some compelling trends around the value that’s driving adoption of modern WFM/HCM applications.
Use analytical techniques to reduce energy spend, efficiently manage budgets, and enhance Enterprise value.